FREE SHIPPING ON ORDERS ABOVE $50. FLAT RATE OF $3.50 ON ORDERS UNDER $50.

FAQs

1. ORDERING

1.1 Do I need to open an account in order to shop with you?

No, you can make purchases and check out as a guest.

However, by setting up an account with us, it allows you to order without having to enter your information every time you shop with us. 

1.2 How do I /create an account?

Click on “Login/Register” followed by "Create an Account".

1.3 How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all your information is correct before completing your purchases.

1.4 I have problems adding items to my shopping cart

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

1.5 How do I pay for my orders?

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

1.6 Can I amend and cancel my order?

Unfortunately, we are unable to cancel an order once it has been placed. This will allow us to pack and ship your orders efficiently and minimize processing errors. Please check your order before completing a purchase.

1.7 I have a discount code, how can I use it?

Key in the voucher code at the field, “Voucher Code” and click “Add” in your Shopping Cart before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out.  Please ensure all your information and your discount code is keyed in correctly before completing a purchase.

1.8 How will I know if my order is confirmed?

After you have placed your order, you will receive an e-mail from us which confirms that your order(s) have been received. However, do note that the orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

 2. SHIPPING & DELIVERY

2.1 When will my order be processed?

All orders will be processed within 2 working days, excluding weekends and public holidays (Eastern Time).

2.2 How long will it take for me to receive my order?

The Standard courier delivery time frame is approximately 5 working days and the Express courier is approximately 3 working days from the time of placing your order. This is based on the shipping within US Territories. 

2.3 How can I track my delivery?

Once the order has been dispatched, an email confirmation will be sent to you with a tracking number. You may check and track the delivery status of your orders with UPS/USPS.

2.4 What are the shipping charges like?

First class USPS will be used. Free shipping on all orders over $50.  For anything less than $50, flat rate of $3 per order will be applied. 

2.5 Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is received. Therefore, please ensure you provide the correct shipping address.

2.6 There is a missing item in my order, what should I do?

We apologize for sending you an incomplete order. Please contact our Customer Care Team at customercare@sangausa.com and we will get back to you as soon as we can.

2.7 I’ve received a defective item, what should I do?

We apologize if you received a defective item from us. Please contact our Customer Care Team at customercare@sangausa.com with a snapshot of the product and we will get back to you as soon as we can.

2.8 I’ve received an incorrect item, what should I do?

We apologize for sending you a wrong item. Please contact our Customer Care Team at customercare@sangausa.com and we will get back to you as soon as we can.

2.9 I have not received my package, what should I do?

Kindly drop an email to our Customer Care Team at customercare@sangausa.com if you have not received your item(s) after 10 business days and we will assist you accordingly.

2.10 Will there be an additional charge for redelivery?

There are no additional charges for redelivery up to two times. 

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